Review Analytics - BizFactorial

What we offer!

Check out how your stars stack up.

Our prebuilt reports can show you how your rating, review count, and other metrics compare to other businesses in your industry. Filter these reports to identify areas where you can improve your operations and customer experience to win more business.

Learn about your customers' experiences.

Your customers have already given you feedback on how to improve their experience. You can use Sentiment Analysis in Reviews to identify trending keywords, view the modifiers influencing those keywords, and see how those keywords reveal your customers' feelings about your brand.

View Rating evolvution over time.

What is the current state of your ratings? View the rolling average rating for all, some, or all of your products to see how your reviews evolve over time and scale. These changes can indicate areas for improvement and help you run your business more efficiently.